AI Policy

Last updated: July 31, 2025

Introduction

Process uses artificial intelligence to provide trauma-informed emotional support and insights. This AI Policy explains how our AI systems work, their limitations, and how we ensure they align with trauma-informed support principles.

Our AI is designed to be a supportive tool, not a replacement for human connection or professional mental health care.

Our AI Technology

Core AI System

Anthropic Claude AI:

• Powers our conversational AI for trauma-informed emotional processing
• Trained on trauma-informed principles and established emotional processing approaches
• Designed to recognize and respond appropriately to complex trauma presentations
• Continuously updated with latest trauma research and best practices

Voice Technology

ElevenLabs Text-to-Speech:

• Converts our AI's text responses into natural-sounding speech
• Provides voice interaction options for accessibility and comfort
• Used only when you choose voice features
• Does not analyze or store your voice patterns

Additional AI Components

• Pattern Recognition: Identifies emotional triggers and themes in your conversations (coming soon)
• Crisis Detection: Monitors for language indicating potential self-harm or crisis
• Personalization: Adapts responses based on your interaction history and preferences

How Our AI Is Trained

Trauma-Informed Training

Our AI systems are specifically configured for complex trauma support through:

Trauma-Informed Framework Integration:

• Trauma-informed principles and emotional processing approaches
• Parts work and internal system understanding
• Body-based trauma awareness and somatic approaches
• Attachment theory and developmental trauma understanding

Safety-First Programming:

• Recognition of dissociation, hypervigilance, and emotional flooding
• Appropriate responses to trauma triggers and flashbacks
• Understanding of complex trauma vs. single-incident PTSD
• Cultural trauma awareness and sensitivity

Content Safeguards:

• Avoidance of potentially triggering language or suggestions
• Recognition when professional intervention may be needed
• Appropriate boundary setting and limit recognition

Training Data and Privacy

What We Use:

• Anonymized, aggregated conversation patterns (no personal information)
• Published trauma research and therapeutic literature
• Best practices from trauma-informed care guidelines
• Feedback from trauma specialists and survivors

What We Don't Use:

• Your personal conversations are NEVER used for AI training
• No personally identifiable information in training datasets
• No sharing of individual user data with AI providers
• No real-time learning from your specific interactions

AI Capabilities and Limitations

What Our AI Can Do

Emotional Support:

• Provide immediate, trauma-informed responses during emotional distress
• Guide you through grounding and stabilization techniques
• Offer validation and normalize trauma responses
• Suggest coping strategies based on established emotional processing approaches

Pattern Recognition (Coming Soon):

• Identify recurring emotional triggers and themes
• Help you understand connections between past and present experiences
• Track emotional patterns over time
• Provide insights into core beliefs and trauma responses

Educational Support:

• Explain trauma responses and their normalcy
• Teach emotional regulation techniques
• Provide information about complex trauma and healing
• Connect symptoms to underlying trauma patterns

What Our AI Cannot Do

Clinical Limitations:

• Provide formal mental health diagnosis
• Replace professional therapy or medical treatment
• Prescribe medications or medical interventions
• Provide crisis intervention for immediate safety threats

Emergency Situations:

• Handle active suicidal ideation or self-harm plans
• Replace emergency mental health services
• Provide real-time crisis counseling
• Contact emergency services on your behalf

Personal Limitations:

• Remember details across sessions (by design for privacy)
• Access your complete mental health history
• Understand your full life context
• Replace human connection and support

AI Safety and Ethics

Trauma-Informed Principles

Safety First:

• All AI responses prioritize your emotional and physical safety
• Recognition of when professional help is needed
• Appropriate escalation protocols for crisis situations
• Respect for your autonomy and choice in healing

Cultural Sensitivity:

• Awareness of diverse trauma experiences and expressions
• Recognition of systemic and cultural trauma impacts
• Inclusive language and non-judgmental responses
• Adaptation to different cultural healing approaches

Transparency:

• Clear communication about AI capabilities and limitations
• Honest acknowledgment when AI doesn't understand
• Regular reminders about the supportive (not therapeutic) nature of interactions
• Open about when human professional support is recommended

Bias Prevention and Fairness

Ongoing Monitoring:

• Regular audits for harmful or inappropriate responses
• Testing across diverse trauma presentations and backgrounds
• Feedback loops for continuous improvement
• Trauma specialist oversight of AI development

Inclusive Design:

• Recognition of diverse trauma experiences (racial, gender, sexual orientation, cultural)
• Awareness of different communication styles and preferences
• Accommodation for neurodivergent users
• Sensitivity to various trauma types and severities

Data Use and AI Improvement

How We Improve Our AI

Aggregated Learning:

• Analysis of anonymized conversation patterns
• Identification of common trauma themes and effective responses
• Research collaboration with trauma specialists
• Continuous updates based on latest trauma research

Quality Assurance:

• Regular review of AI responses by trauma-informed professionals
• Testing with diverse user scenarios and trauma presentations
• Feedback integration from mental health experts
• User satisfaction and safety monitoring

Your Role in AI Improvement

Feedback Opportunities:

• Rate AI responses for helpfulness and appropriateness
• Report concerning or inappropriate AI behavior
• Suggest improvements through in-app feedback
• Participate in optional research surveys

Privacy Protection:

• All feedback is anonymized before analysis
• No personal information is shared in improvement processes
• You can opt out of contributing to AI improvement at any time
• Individual conversations remain private regardless of feedback

AI Transparency and Explainability

Understanding AI Responses

Response Generation:

• AI responses are generated based on trauma-informed training and your current input
• The AI considers conversation context but doesn't store personal details
• Responses aim to be helpful, but may not always be perfect or applicable
• AI cannot provide personalized medical or psychological advice

Pattern Recognition Insights (Coming Soon):

• AI-identified patterns are suggestions, not clinical assessments
• Insights are based on conversation content you've shared
• Patterns may help with self-awareness but don't constitute diagnosis
• Always consider patterns within your broader life context

When AI Doesn't Work Well

Limitations to Expect:

• AI may occasionally misunderstand your intent or emotional state
• Responses may sometimes feel generic or not quite right
• AI cannot fully understand complex human emotions and experiences
• Technical issues may affect AI performance

What to Do:

• Feel free to clarify or rephrase your input
• Let us know if AI responses seem inappropriate or unhelpful
• Remember that AI is a tool to supplement, not replace, human support
• Seek human connection when AI support feels insufficient

Crisis Detection and Response

How We Monitor for Crisis

Automated Detection:

• AI monitors for language indicating potential self-harm or suicide risk
• Recognition of crisis-level emotional distress
• Identification of emergency situations requiring immediate attention

Response Protocol:

• Immediate provision of crisis resources and helpline numbers
• Gentle guidance toward appropriate emergency services
• Clear communication about AI limitations in crisis situations
• Documentation of crisis interactions for safety follow-up

Your Safety Rights

Consent and Control:

• You maintain control over crisis intervention decisions
• We will not contact emergency services without your knowledge
• Crisis resources are provided as suggestions, not mandates
• You can opt out of crisis monitoring features

Updates to AI Systems

Continuous Improvement

Regular Updates:

• AI systems are updated regularly with latest trauma research
• New therapeutic techniques are integrated as they become available
• Safety protocols are continuously refined
• User feedback drives improvement priorities

Notification Process:

• Significant AI updates will be communicated to users
• Major changes to AI capabilities will be clearly explained
• You will be notified of any changes affecting privacy or safety
• Opt-out options for new AI features when appropriate

Contact and Feedback

AI-Related Questions

For questions about our AI systems:

• Email: team@processit.app
• Technical Support: team@processit.app
• Safety Concerns: team@processit.app

Feedback and Concerns:

• Report inappropriate AI responses immediately
• Share suggestions for AI improvement
• Ask questions about AI capabilities and limitations
• Request clarification about AI-generated insights

Our Commitment

We are committed to developing and maintaining AI systems that:

• ✅ Prioritize your safety above all other considerations
• ✅ Respect trauma-informed principles in every interaction
• ✅ Maintain transparency about capabilities and limitations
• ✅ Protect your privacy while providing effective support
• ✅ Continuously improve based on research and feedback
• ✅ Support human connection rather than replace it

Our AI is designed to be a bridge to healing, not a destination. We believe technology can support trauma recovery when it's built with deep understanding, respect, and commitment to safety.

If you have any questions about our AI systems or how they support your healing journey, please reach out to us. Your feedback helps us create better, safer, more effective AI support for trauma survivors.