Frequently Asked Questions

Made by and for people living with complex trauma, Process is an AI tool trained on trauma-informed principles and established educational approaches. Unlike generic mental health apps that focus on general anxiety or depression, we address the emotional dysregulation and other challenges specific to complex trauma. Our AI guides you in understanding how you feel, and giving yourself the unconditional love and care you need, responding with trauma-informed education rather than generic "just breathe" advice.

No, Process is not a replacement for professional therapy. We're designed as an educational tool that can-

• Complement your therapy: Use insights from Process to prepare for therapy sessions and continue learning between appointments
• Bridge gaps in care: Provide educational support when you can't access therapy or between sessions
• Support the majority of complex trauma survivors who don't have access to trauma-informed resources

Think of us as an educational companion who understands complex trauma and can help you learn about your emotional patterns safely at your own pace.

We always encourage users to seek professional mental health care when possible. Process is designed to enhance your understanding and learning, not replace professional treatment.

Process is not equipped for crisis intervention. If you're experiencing thoughts of self-harm or suicide, please reach out for immediate help:

• Emergency Services: 911
• National Suicide Prevention Lifeline: 988
• Crisis Text Line: Text HOME to 741741
• Your local emergency room or crisis center

Our AI can recognize crisis language and will provide these resources, but we cannot replace emergency mental health services. Your safety is the top priority.

Process uses advanced AI technology to provide trauma-informed educational conversations. Here's how it works:

• Start a conversation: Share what you're experiencing through text or voice
• Get educational insights: Our AI responds with trauma-informed understanding and learning
• Build awareness: Learn about your patterns, triggers, and responses over time
• Continue learning: Use insights to enhance your understanding and personal growth

Our AI is specifically designed to support people with complex trauma by:

• Trauma-informed frameworks: Built using trauma-informed principles and established educational approaches, and developed through lived experience and research—including insights learned through our own learning journeys.
• Safety-first approach: Always prioritizing your sense of safety before moving into deeper learning.
• Complex trauma understanding: Recognizing the unique challenges of complex trauma and help you learn about emotions in a way that feels safe and educational.

Through your conversations with our AI, Process helps you explore your experiences. **Advanced pattern recognition and insights are coming soon**, but for now you can discover:

• Trigger identification: Recognizing what situations or thoughts activate your trauma responses
• Response patterns: Understanding how you typically react to different triggers
• Core beliefs: Identifying underlying beliefs that influence your responses
• Self-compassion: Helping you develop new, supportive self-talk and affirmations to nurture your inner child and promote learning.
• Growth tracking: Monitoring your progress in understanding and managing your responses
• New affirmations: Personalized affirmations tailored to your learning journey
• Progress celebration: Acknowledging and celebrating the steps you take toward learning and self-understanding
• Advanced pattern recognition: Deeper analysis of your triggers, responses, and learning patterns

The goal is to help you develop greater self-awareness and make conscious choices about your responses, supporting your ongoing growth and understanding.

We believe trauma-informed education should be accessible, so we offer

• Free tier: Essential learning tools and basic conversations
• Premium tier: Advanced features and enhanced learning capabilities
• Text and voice conversations for emotional learning
• Basic pattern recognition and self-compassion learning
• Trauma-informed educational frameworks
• 24/7 availability for learning

Free tier: Text-based conversations for basic emotional learning

We're committed to ensuring cost is never a barrier to accessing trauma-informed education. During beta, everything is free to help us gather feedback and improve the experience. Our free tier will provide meaningful learning after launch, and premium features will enhance your educational journey.

Premium features include:

• Voice conversations for hands-free learning
• Extended conversation history for deeper insights
• Advanced pattern recognition and analysis
• Build insights: Over time, experience learning, discover patterns, and develop self-regulation skills.

Process is built by trauma survivors, for trauma survivors, grounded in our own lived experience of trauma. We both worked in tech until we realized that supporting others on their learning journey is our true calling and passion. Our work is guided by advisors from the trauma therapy community, ensuring that everything we build is rooted in empathy, understanding, and real-world expertise.

Process is now available! You can sign up directly to start your learning journey.

Getting started is simple:

• Sign up: Create your account at app.processit.app
• Start learning: Begin with a simple conversation about what you're experiencing
• Explore at your pace: Use text (and voice, if available), learn about emotions, or learn about trauma.
• Build insights: Over time, experience learning, discover patterns, and develop self-regulation skills.